Terms & Conditions

Welcome to In Love.

We’re so glad you’re here.

The following terms and conditions are here to help guide your experience with us — to ensure clarity, transparency, and mutual trust. Like everything we do, this space has been created with intention, and we’ve done our best to keep it as simple and respectful as possible.

By placing an order, or interacting with our content, you agree to these terms. If you have any questions or simply want to talk things through, we’re always just a message away — kindly reach out to us.

Thank you for supporting small, slow, and soulful endeavor.

With softness,
Trina & Oshna 🤍

📨 Shipping and Delivery

Currently, we do not have the provision to provide free standard shipping for all our orders. We also do not offer expedited delivery or Cash on Delivery (COD).
Standard Shipping orders are dispatched within 10-15 working days and delivery may take up to 30 working days from the date of purchase depending on your location. We encourage you to plan your purchase accordingly.
Working days do not include weekends (Saturday & Sunday) and public holidays.
Shipping updates will be shared via Email & WhatsApp, using the contact details provided during checkout.
Once an order is placed it cannot be cancelled.

The courier company will contact you to coordinate in case of attempted or missed delivery.
Once the order is dispatched, you will receive tracking details via WhatsApp. Kindly follow up directly with the shipping company thereafter.
For any shipment-related queries, please write to us at InLove.Support@gmail.com or message us on WhatsApp at +91 89519 91603.

🔄 Return and Exchange

At In Love, we want you to truly cherish what you bring home. If something isn’t quite right, we offer a simple and thoughtful exchange or store credit process. with a few terms:

As a policy, we do not offer refunds once a product is sold. However, it can be exchanged, or a store credit can be issued of the same value – valid for 1 year.
Please note: Our products are handmade and hand-printed. Slight variations or minor imperfections in print and color are natural characteristics of the craft and should not be considered 'defects'.

To request an exchange due to damage or defect:

Kindly share an unboxing video within 24–48 hours of delivery. This helps us maintain fairness and resolve your request efficiently.
Email us at InLove.Support@gmail.com or WhatsApp us at +91 89519 91603.

Once approved, our team will arrange a reverse pickup.

Please note: We do not offer free reverse pickups. Charges for return shipping must be paid directly to the pickup agent, and may vary by location.
Please include your name, address, phone number, email, and order ID on the return package.
Don’t forget to collect an acknowledgment receipt from the pickup agent.

Exchange Eligibility:

Items must be unused, unwashed, and returned in original packaging with all tags intact.
Exchanges are subject to stock availability. If a replacement item isn't available, store credit will be provided.

Missing Product or Order Issues:

A clear unboxing video is required to validate your claim. Claims without video proof may not be accepted.

Serviceable Areas:

We’ll arrange reverse pickup if courier service is available at your address.

Non-Serviceable Areas:

In such cases, we request you to self-ship via India Post.

📌 General Guidelines

All exchange or return requests must be raised within 24-48 hours of delivery.
Items bought on sale, during special events, are not be eligible for returns. Only size exchanges will be considered, subject to availability.
Items that do not meet our quality check standards will not be accepted for return or exchange.

🔁 How to Initiate a Return or Exchange

To initiate a return or exchange, kindly write to us at InLove.Support@gmail.com or WhatsApp us at +91 89519 91603. We will guide you through the next steps.

🎁 Gift Cards

Gift cards from In Love are a little way of sharing the love. A few simple terms apply:

Gift cards are available in the denominations displayed on our website and can be purchased directly through our website.
Gift cards are valid for 1 year from the date of purchase, unless otherwise specified.
Gift cards can be redeemed only on the In Love website and cannot be exchanged for cash or refunded.
Gift cards can be used towards the purchase of eligible products available on our website.
The value of the gift card covers the product purchase amount only. Shipping charges are not included and will need to be paid separately by the recipient at the time of completing their purchase.
If the total value of the purchase exceeds the gift card value, the remaining amount can be paid using the available payment options on our website.
If the total value of the purchase is lower than the gift card value, the remaining balance will continue to be available for use within the validity period of the gift card.
Gift cards cannot be used to purchase another gift card.
Discounts, coupons, or promotional offers are not applicable when purchasing a gift card, unless specifically stated as part of the offer.
Gift cards can be used along with valid discount coupons and promotional offers when purchasing eligible products, subject to the terms and conditions of the applicable offer.
Gift cards are non-transferable and cannot be redeemed for cash.
Please treat your gift card code as you would cash. In Love is not responsible for lost, stolen, shared, or unauthorized use of a gift card once the code has been issued.
Gift cards cannot be cancelled, returned, or exchanged once purchased.
If a gift card is used towards an order that is subsequently exchanged or converted into store credit, the applicable amount will be subject to our existing Return and Exchange policy.
In Love reserves the right to refuse or cancel a gift card transaction in cases of suspected misuse, fraud, or violation of these terms.

🧺Wash & Care Guidelines

Hand wash separately in cold water with mild liquid detergent.
Machine wash on gentle cycle is also acceptable.
Do not soak. Dry in shade. Warm iron if needed. Avoid wringing.

🕰️ Response Time

As a small, homegrown business, we juggle many roles — kindly allow up to 24 hours for a response. Our working hours are Monday to Friday, 10 AM to 8 PM (excluding weekends and public holidays).

If we are away on vacation or taking time off for rest, we’ll update you via email or WhatsApp in case your order is pending — transparency is always our priority.

🌿 Sharing the Love

If our pieces have found a place in your home, we’d love to see them.

Feel free to share photos or videos and tag us — your stories help inspire others to choose slow, thoughtful living.

With your permission, we may repost your content (always with credit).

In Love 🤍 — with homes that tell stories.

⭐ A Small Kindness That Means the World

If our pieces have brought a little more warmth, comfort, or joy into your home, we'd be honoured if you shared your experience with a Google review.

Every thoughtful review helps a small, homegrown business like ours grow, while encouraging more people to choose handcrafted, slow-made pieces created with love.

Thank you for supporting our journey, our artisans, and everything In Love stands for.

Leave Google Review